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ConnectedYou Platform
ConnectedYou Platform
  • 🖥️ConnectedYou Platform
  • User Guide
    • Dashboard
      • Inventory
      • Usage trend
      • Monthly usage summary
      • Top data usage
    • SIM Management
      • SIMs/ eSIMs
        • IMEI lock
        • SIMs Details
          • SIMs - Overview
          • SIMs - Diagnostics
      • SIM Profiles
        • SIM lifecycle
        • SIM-Profile Details
          • SIM-Profile overview
          • SIM-Profile Usage
          • SIM-Profile Diagnostics
        • Tags
    • eUICC Centre
      • Profile Pools
        • Manage Pools
      • Configure eUICC
        • eUICC Details
          • GSMA codes and descriptions
    • Transaction History
      • Transaction details
    • Bulk Actions
      • Tag Management for SIM Cards and SIM Profiles
      • Update User-defined IMEI
      • IMEI Lock Management
      • Bulk Billing Status Change for SIMs/eSIMs and SIM Profiles
    • Automation
      • Rules
      • Rules history
    • Network Activity
      • Usage
      • Diagnostics
        • Network Event Status
    • Reports
    • Exports
      • Usage
      • Access logs
      • Network events
      • Inventory
    • Account
      • Account creation
      • Login
      • Settings
      • Multiple accounts
      • Users
      • Reset password
      • Access logs
  • API Docs
    • APIs Reference
      • Webhooks
        • eUICC transactions
        • eUICC transaction: Audit
        • eUICC change events
        • Network events
        • Usage events
        • Bulk operation status
        • SIM Lifecycle changes
  • SHORTCUTS
    • Getting Started
    • Connectivity
    • SIM/eSIMs
    • Devices
    • Terms & Conditions
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  1. User Guide
  2. Account

Account creation

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Last updated 5 months ago

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A new account is created by ConnectedYou customer service team using users email address assigned as the admin of the account. The user will be notified of the account details by email. The admin user will also receive a link in the email to set a new password.

Once the account is created user is required to complete following steps before SIMs/ eSIMs can be shipped.

STEP 1

Accept terms & conditions - On first time login, user will be prompted to accept for use of connectivity services and the IOH platform. This is a mandatory step to access the account. This is only required on first time login.

STEP 2

Update company information - this is used to verify the company details, validate VAT number if required and all invoices for monthly recurring charges will be generated based on information provided in this section. User may update the details anytime if the situation changes.

Go to Account -> Settings -> Company Info

STEP 3

Update payment information - monthly recurring invoices are automatically charged to the credit card registered to the account. Therefore, it is required that user must enter/ update the payment card. Company info must be updated before entering/ updating the payment info.

User may add multiple cards and choose which card is to be used for payments by marking it as default.

If the credit card expires, user must update a new valid credit card into the account.

Go to Account -> Settings -> payment Info

Terms & Conditions