# Knowledge Base ## Getting Started - [Getting Started](https://docs.connectedyou.io/knowledge-base/getting-started.md): Here's some basics, key concepts, and step-by-step guidance to ensure a smooth start. - [Glossary](https://docs.connectedyou.io/knowledge-base/glossary.md) - [Useful links](https://docs.connectedyou.io/knowledge-base/useful-links.md) ## ConnectedYou Platform - [ConnectedYou Platform](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/connectedyou-platform.md) - [Dashboard](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/dashboard.md) - [Inventory](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/dashboard/inventory.md) - [Usage trend](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/dashboard/usage-trend.md) - [Monthly usage summary](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/dashboard/monthly-usage-summary.md) - [Top data usage](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/dashboard/top-data-usage.md) - [SIM Management](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management.md) - [SIMs/ eSIMs](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sims-esims.md) - [IMEI lock](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sims-esims/imei-lock.md) - [SIMs Details](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sims-esims/sims-details.md) - [SIMs - Overview](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sims-esims/sims-details/sims-overview.md) - [SIMs - Diagnostics](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sims-esims/sims-details/sims-diagnostics.md) - [SIM Profiles](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles.md) - [SIM lifecycle](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles/sim-lifecycle.md) - [SIM-Profile Details](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles/sim-profile-details.md) - [SIM-Profile overview](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles/sim-profile-details/sim-profile-overview.md) - [SIM-Profile Usage](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles/sim-profile-details/sim-profile-usage.md) - [SIM-Profile Diagnostics](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles/sim-profile-details/sim-profile-diagnostics.md) - [Tags](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles/tags.md) - [Send SMS](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/sim-management/sim-profiles/send-sms.md) - [eUICC Centre](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/euicc-centre.md) - [Profile Pools](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/euicc-centre/profile-pools.md) - [Manage Pools](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/euicc-centre/profile-pools/manage-pools.md) - [Configure eUICC](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/euicc-centre/configure-euicc.md) - [eUICC Details](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/euicc-centre/configure-euicc/euicc-details.md) - [GSMA codes and descriptions](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/euicc-centre/configure-euicc/euicc-details/gsma-codes-and-descriptions.md) - [Transaction History](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/transaction-history.md) - [Transaction details](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/transaction-history/transaction-details.md) - [Bulk Actions](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/bulk-actions.md): Take advantage of the bulk actions functionality to streamline your SIM card and SIM profile management, saving time and improving operational efficiency. - [Tag Management for SIM Cards and SIM Profiles](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/bulk-actions/tag-management-for-sim-cards-and-sim-profiles.md): Add or Remove Tags - [Update User-defined IMEI](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/bulk-actions/update-user-defined-imei.md) - [IMEI Lock Management](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/bulk-actions/imei-lock-management.md) - [Bulk Billing Status Change for SIMs/eSIMs and SIM Profiles](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/bulk-actions/bulk-billing-status-change-for-sims-esims-and-sim-profiles.md): Conveniently modify the billing status for multiple SIMs/eSIMs & SIM Profiles at once, saving time and effort. - [Automation](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/automation.md) - [Rules](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/automation/rules.md) - [Rules history](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/automation/rules-history.md) - [Network Activity](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/network-activity.md) - [Usage](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/network-activity/usage.md) - [Diagnostics](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/network-activity/diagnostics.md) - [Network Event Status](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/network-activity/diagnostics/network-event-status.md) - [Reports](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/reports.md): Access the monthly Usage Records report generated on the 10th. CDRs retained for 45 days starting June 2023. - [Exports](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/exports.md) - [Usage](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/exports/usage.md) - [Access logs](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/exports/access-logs.md) - [Network events](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/exports/network-events.md) - [Inventory](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/exports/inventory.md) - [Account](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account.md) - [Account creation](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account/account-creation.md) - [Login](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account/login.md) - [Settings](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account/settings.md) - [Multiple accounts](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account/multiple-accounts.md) - [Users](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account/users.md) - [Reset password](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account/reset-password.md) - [Access logs](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/user-guide/account/access-logs.md) - [APIs Reference](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference.md) - [Webhooks](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks.md): IOH offers various data streams to create events for integration via webhooks. This section provides information on how to consume events via webhook. - [eUICC transactions](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks/euicc-transactions.md) - [eUICC transaction: Audit](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks/euicc-transaction-audit.md) - [eUICC change events](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks/euicc-change-events.md) - [Network events](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks/network-events.md) - [Usage events](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks/usage-events.md) - [Bulk operation status](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks/bulk-operation-status.md) - [SIM Lifecycle changes](https://docs.connectedyou.io/knowledge-base/connectedyou-platform/api-docs/apis-reference/webhooks/sim-lifecycle-changes.md) ## Connectivity - [Connectivity](https://docs.connectedyou.io/knowledge-base/connectivity/connectivity.md) - [APN Configuration](https://docs.connectedyou.io/knowledge-base/connectivity/apn-configuration.md) - [APN list per Profile/ICCID-IMSI prefix](https://docs.connectedyou.io/knowledge-base/connectivity/apn-configuration/apn-list-per-profile-iccid-imsi-prefix.md) - [APN configuration methodologies](https://docs.connectedyou.io/knowledge-base/connectivity/apn-configuration/apn-configuration-methodologies.md) - [Configure APN in iOS devices](https://docs.connectedyou.io/knowledge-base/connectivity/apn-configuration/configure-apn-in-ios-devices.md) - [Configure APN in Android devices](https://docs.connectedyou.io/knowledge-base/connectivity/apn-configuration/configure-apn-in-android-devices.md) - [Configure APN via AT commands](https://docs.connectedyou.io/knowledge-base/connectivity/apn-configuration/configure-apn-via-at-commands.md) - [Connectivity options](https://docs.connectedyou.io/knowledge-base/connectivity/connectivity-options.md) - [Billing Plans](https://docs.connectedyou.io/knowledge-base/connectivity/billing-plans.md) - [Connectivity](https://docs.connectedyou.io/knowledge-base/connectivity/troubleshooting/connectivity.md) ## SIMs/eSIMs - [ConnectedYou SIM](https://docs.connectedyou.io/knowledge-base/sim-esims/connectedyou-sim.md) - [eUICC functionality](https://docs.connectedyou.io/knowledge-base/sim-esims/connectedyou-sim/euicc-functionality.md) - [Physical attributes](https://docs.connectedyou.io/knowledge-base/sim-esims/connectedyou-sim/physical-attributes.md) - [MFF2 Specifications](https://docs.connectedyou.io/knowledge-base/sim-esims/connectedyou-sim/mff2-specifications.md) - [Consumer eSIMs](https://docs.connectedyou.io/knowledge-base/sim-esims/consumer-esims.md) - [iPhone setup](https://docs.connectedyou.io/knowledge-base/sim-esims/consumer-esims/iphone-setup.md) - [Android](https://docs.connectedyou.io/knowledge-base/sim-esims/consumer-esims/android.md) - [APN list](https://docs.connectedyou.io/knowledge-base/sim-esims/consumer-esims/apn-list.md) - [SIMs/ eSIMs](https://docs.connectedyou.io/knowledge-base/sim-esims/troubleshooting/sims-esims.md) ## Devices - [eUICC compatible modules list](https://docs.connectedyou.io/knowledge-base/devices/euicc-compatible-modules-list.md) - [AT Commands](https://docs.connectedyou.io/knowledge-base/devices/at-commands.md) - [Network selection](https://docs.connectedyou.io/knowledge-base/devices/at-commands/network-selection.md) - [APN configuration](https://docs.connectedyou.io/knowledge-base/devices/at-commands/apn-configuration.md) - [FPLMN](https://docs.connectedyou.io/knowledge-base/devices/at-commands/fplmn.md) - [Roaming](https://docs.connectedyou.io/knowledge-base/devices/at-commands/roaming.md) - [Devices](https://docs.connectedyou.io/knowledge-base/devices/troubleshooting/devices.md) ## Terms & Conditions - [General Terms & Conditions](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions.md) - [General](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/general.md) - [Agreement Execution](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/agreement-execution.md) - [Purpose and background](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/purpose-and-background.md) - [Provision of Products and Services](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/provision-of-products-and-services.md) - [Customer Obligations](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/customer-obligations.md) - [Customer Affiliates](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/customer-affiliates.md) - [Support requests](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/support-requests.md) - [Payments and taxes](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/payments-and-taxes.md) - [License to use the Platform](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/license-to-use-the-platform.md) - [Modifications](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/modifications.md) - [Maintenance and service restoration](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/maintenance-and-service-restoration.md) - [Fair use](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/fair-use.md) - [Links](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/links.md) - [Term and termination, suspension and other measures](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/term-and-termination-suspension-and-other-measures.md) - [Limitation of liability](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/limitation-of-liability.md) - [Force majeure](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/force-majeure.md) - [Confidentiality](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/confidentiality.md) - [Contents of communication/ traffic](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/contents-of-communication-traffic.md) - [Data protection](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/data-protection.md) - [Indemnification](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/indemnification.md) - [Assignment](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/assignment.md) - [Notices](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/notices.md) - [Enforcement](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/enforcement.md) - [Governing laws and disputes](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/governing-laws-and-disputes.md) - [Schedule 1 - Supplier terms and conditions](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/schedule-1-supplier-terms-and-conditions.md) - [Privacy policy](https://docs.connectedyou.io/knowledge-base/terms-and-conditions/privacy-policy.md)