# Maintenance and service restoration 1. In case of interruptions to Products and Service or problems related to CY’s Platform, CY shall use commercially reasonable efforts to maintain, or cause to be maintained, CY’s facilities in sufficient working order to provide the Products and Services to Customer. 2. Notwithstanding the foregoing, You understand that the Products and Services to be furnished hereunder are subject to the availability of Supplier(s) facilities. 3. Any problem experienced by You shall be reported to CY in writing at . At regular intervals CY will keep You informed of the status of the fault resolution. Once the fault is corrected, CY will advise You. 4. Should You plan to have an interruption within Your own network or facilities, You shall promptly notify CY in writing at . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.connectedyou.io/knowledge-base/terms-and-conditions/general-terms-and-conditions/maintenance-and-service-restoration.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.