Privacy policy

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ConnectedYou Holding ApS (hereinafter “CY” including all group companies) values your privacy and personal data and works with appropriate technical and organisational security measures to ensure that your privacy is not violated and that your personal data is treated fairly, lawfully and with transparency. You should always be able to know if and for what purpose we process your personal data, that it is accurate, and that we do not store more of it or longer than necessary, if at all. Moreover, you should feel comfort knowing that we process your personal data in a way that ensures appropriate security and confidentiality. Needless to say, we process your personal data in accordance with applicable EU data protection laws.

In this Privacy Policy we describe our practices in relation to the personal data that we collect through websites and other digital channels, operated by us. This includes our websites and social media channels like,,,,, etc. and certain other services provided by us online; as well as HTML-formatted email messages that we send to you (collectively referred to as our “Digital Channels”).

“Personal data” is information that identifies you as an individual or relates to an identifiable individual, such as: name, title, job role, expertise, postal address, telephone number, IP-address or email address.

If you submit personal data relating to other people, to us or to service providers we work with through or in connection with our Digital Channels, you represent that you have the right to do so and to permit us to use the information in accordance with this Privacy Policy.

We also collect other types of information through cookies like browser information, time of visit, referring site etc.

We may collect personal information in a variety of ways, including:

  • Through Digital Channels: We may collect personal data through our Digital Channels, e.g., when you subscribe to a newsletter, register for a webinar, contact us, download content (e.g. whitepapers), or register to use a service.

  • Offline: We may collect personal data from you offline, such as when you attend one of our events, during phone calls with sales representatives, or when you contact customer service.

  • Information from other sources: In order to improve our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases; joint marketing partners; social media platforms, as well as from other third parties.

We may process and share your personal data with other companies for the purposes of (i) performing our contractual obligations and the obligations set forth by applicable law and regulatory authorities; (ii) providing and administering access to services that you have requested (iii) answering customer service matters and correcting mistakes; (iv) improving your user experience on the Digital Channels; (v) providing you, as a user of products and services, with advertisements, offers, and recommendations that are personalized and adapted based on data we have about you; (vi) analyzing market trends and future demands.

We only process your personal data if we have your consent for doing so, or a legitimate interest for doing so.

When you use our Digital Channels, you may share information on social media, such as Facebook, LinkedIn, or Twitter, through an implemented social plug-in (such as a Like button). If you choose to share information via a social plug-in, your browser will transfer the following data to the social medium:

  • Date and time of your visit

  • The internet address or URL for the address you are temporarily visiting

  • Your IP address

  • The browser you are using

  • The operating system you are using

  • The information for which you have used this specific plug-in

With respect to such information, we refer to the terms and conditions for the relevant social medium (we have no influence over the information that the social medium collects through the use of plug-ins). You can block social plug-ins in your browser settings.

In some cases, we may buy or sell assets or businesses. In these types of transactions, user information is typically one of the business assets that is transferred. CY may disclose personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

For what purposes do we use personal data?

To enhance user experience

We use personal data to provide you with more user-friendly services. This relates primarily to your experience with registration and login procedures. Personal data is also processed with the aim of being able to adapt the viewing of content on Digital Channels, to the device you use and provide you with an enhanced user experience.

To personalize offerings, recommendations, and advertisements

We want to provide you with recommendations, customized services, event invitations and relevant advertising based on your interests, consent provided and use of our Digital Channels. This information also enables us to provide digital campaigns customized to each individual user so that you can receive relevant marketing communication based on your personal information.

To analyze market trends and further develop our offer

We use personal data to better understand market trends, and thereby improve and develop our websites, product offerings, and services.

To prevent, limit, and investigate abuse

We need personal data about user activities and technical data to prevent, limit, and investigate various types of abuse of our Digital Channels, such as the presentation of false profiles, spamming, harassment, attempts to log into other users’ accounts, as well as other behavior which is prohibited by law.

How does CY secure personal data?

We have implemented organizational, technical, and administrative measures to protect personal data within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your personal information, you should be aware that no security procedures or protocols are guaranteed to be 100 percent secure from intrusion or hacking. There is therefore always some risk assumed by sharing personal information online. If you have reason to believe that your interaction with us should not be secure, please contact us immediately (see “Contact” details below).

For how long will we store your personal data?

We will retain your personal data only for the period necessary to fulfil the purposes outlined in this Privacy Policy. When your personal data is no longer relevant for the purposes for which it has been collected, we will erase or anonymize it.

You may at any time opt-out of receiving marketing communication by sending an email to or by unsubscribing through the unsubscribe or opt-out link provided in any email. We will comply with your request(s) as soon as reasonably possible.

If you would like to access, correct, erase or limit the use or disclosure of any personal data about you that has been collected and stored by CY, or exercise any other right under applicable data protection legislation, please notify us at so that we may consider and respond to your request in accordance with applicable law.

You also have the right to object to processing and withdraw any consent provided at any time as well as the right to request a copy of your personal data (data portability). Please note that withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

If you are not happy with how we process your personal data, you may lodge a complaint with the competent supervisory authority.

Our Digital Channels may permit you to link to other websites on the Internet through direct links or through applications such as “share” or “Like” buttons, and other websites likewise may contain links to our Digital Channels. The information practices or content of such other websites are not governed by this Privacy Policy, but the privacy statements of those websites.

CY may update this Privacy Policy from time to time. The “Latest updated Date” on this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Sites. Substantial changes in our Privacy Policy will be notified 30 days before they become effective.

If we transfer your personal data to recipients in a country outside of the EU/EEA we only do this in accordance with applicable law.

This Privacy Policy does not apply to the practices of third parties that CY does not own or control, or to individuals that CY does not employ or manage.

This Privacy Policy also does not apply to information that we receive or handle on behalf of our customers in our role as a service provider or partner. Such information is governed by the terms of the applicable services agreement, rather than this Privacy Policy.Your privacy matters. If you have any questions, concerns, or complaints regarding the way we collect and handle your personal data, please contact us by email at

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