Application of General Terms and Conditions

These general terms and conditions as well as the specific regulations (collectively, the “General Terms”) govern the use of ConnectedYou products and services. ConnectedYou Europe ApS, Byværnsvej 5, 2860 Søborg, Denmark with business registration number (CVR) 39235897 (“CY”) will provide the Platform and the Products and Services to you according to the ConnectedYou Service Agreement concluded under the General Terms (such agreement, the “Agreement”).

Change of General Terms

CY may change the General Terms from time to time. If CY changes the General Terms, CY will notify the Customer (defined below) of such change by announcing the change on the website of CY or such other method as may be separately specified by CY. CY will send an email to the Customer 30 days prior to any significant changes to the General Terms unless the change solely benefits the Customer. The Customer may terminate the Agreement with 14 days' notice during such 30 days' notice period. If the Customer uses the CY Platform and Products and Services after such notice, the Customer shall be deemed to have consented to such change to the General Terms, CY will apply the service fee and other service provision provided in such changed General Terms.

Definitions and interpretation

In the Agreement, the following words and expressions have the meanings stated below, unless the context requires otherwise.



an entity that now or in the future, directly or indirectly controls, is controlled by or is under common control with a Party. For purposes of the foregoing, "control" shall mean the ownership of more than fifty percent (50%) of the (i) voting power to elect the directors of the company, or (ii) ownership interest in said entity.


this agreement with Schedules.


a calendar day.


a clause in the Agreement.


a registered user on the Platform who has accepted a version of this Agreement.

Effective Date

the date of the last signature of the Parties, or the date on which Customer accepts the Agreement during the Customer Account creation process.

Emergency Situation

an emergency condition which requires CY to perform maintenance activities resulting in a Planned Interruption of Service.

Intellectual Property Rights

any intellectual property rights, whether registered or unregistered, including patents, utility models, trademarks, designs, copyrights or rights in databases in all countries as well as any application or renewal concerning the above rights.

Major Service Upgrade

any upgrade to the Service requiring CY to perform any significant change to the facilities and auxiliary equipment used by CY in the provision of the Service.


Suppliers and Customers collectively.

Non Planned Interruption of Service

means any interruption in a Service resulting from a breakdown in the Platform or in the facilities of a third party (excluding the Customer) or resulting from a Force Majeure event.

Order Form

Form used by Customer from time to time to order a specific Product or Service from CY under this Agreement in physical format or through digital ordering process.


a company who offers various IoT products or services, which the Customer is seeking to purchase and access through Platform.


CY or Customer.


CY and Customer.

Personal Information

means any information that may identify an individual.

Planned Interruption of Service

an interruption of the Service planned by CY for the purpose of performing significant maintenance activities or a Major Service Upgrade.


the ConnectedYou platform that connects Supplier(s) who offer various IoT services, with Customers seeking to purchase and make use of such IoT services accessible through the website and/or any point of access through which CY may choose to make the Platform accessible.


the prices for the Platform or the Products and Services.

Product(s) and Service(s)

the products and services offered by CY or a Supplier through the CY Platform to Customers.


a schedule to the Agreement.


enabling and facilitation of Members entering into Service Agreements and Customer Management.

Expressions, such as "including" and similar expressions, mean including, but not limited to".

Nouns in the singular include the plural and vice versa. Nouns in the definite form include the indefinite form and vice versa.

The headings of the Agreement are for guidance only and have no separate legal effect on the understanding or interpretation of the provisions of the Agreement.

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