Maintenance and service restoration

1. In case of interruptions to Products and Service or problems related to CY’s Platform, CY shall use commercially reasonable efforts to maintain, or cause to be maintained, CY’s facilities in sufficient working order to provide the Products and Services to Customer.

2. Notwithstanding the foregoing, You understand that the Products and Services to be furnished hereunder are subject to the availability of Supplier(s) facilities.

3. Any problem experienced by You shall be reported to CY in writing at [e-mail]. At regular intervals CY will keep You informed of the status of the fault resolution. Once the fault is corrected, CY will advise You.

4. Should You plan to have an interruption within Your own network or facilities, You shall promptly notify CY in writing at [e-mail].